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适应多元需求的学生支持探究:面授学生与远程学生的需求差异

2018年第2期  点击:[]

李锦昌 黄德铭 黄婉仪

(香港公开大学,香港 999077)

许玲 译

【摘 要】学生支持作为教育活动中一个关键部分,与学生生活诸多方面密切相关。适应学生多元的支持需求,是所有教育机构都面临的挑战,尤其是提供不同教育模式的机构,所面临的挑战更大。本文阐述面授学生和远程学生对学生支持服务的需求差异,并介绍香港公开大学同时适应这两类学生不同支持需求的经验。大学提供的两种教育模式均需对学生的需求进行综合评估,从而开发并提供有效的支持服务。本研究的研究目标:考察学生对学生支持服务和设施的需求;探究面授学生和远程学生在支持需求方面的主要差异。研究采用定量和定性相结合的方法,依托在线调查了解学生对各种服务和设施的偏好,收到461名学生有效回答,包括374名面授学生和87名远程学生。研究同时组织了八个焦点小组,收集学生和工作人员对学生支持服务的意见。调查结果显示,两类学生群体认为最重要的是服务和设施维度,例如,他们均认为职业发展是最重要的维度,显示了学习者在这方面期望获得相关支持的巨大需求;学生期望能有更多资源投入到面授学生实习项目和远程学生学术咨询服务。焦点小组访谈中收集到的信息进一步加深了研究对学生支持需求的认识,如提供体育场、舍堂、交换项目和社交活动以丰富他们的学习经历。基于上述研究结果,本文进一步探讨了学生支持服务的合理供给。

【关键词】学生支持;面授学习;远程学习

Catering for Diverse Needs for Student Support:Differences between Face-to-face and Distance-learning Students

Kam Cheong Li, Billy T.M. Wong, and Beryl Y.Y. Wong

(The Open University of Hong Kong, Hong Kong 999077, China)

Abstract: Student support, as a crucial part of educational delivery, is closely related to many aspects of students’lives. Catering for students’diverse needs for support services poses challenges for all education providers; and for institutions offering courses in different educational modes, the challenges are even greater.

This paper addresses the different needs of face-to-face and distance-learning students for student support services. It presents the experience of the Open University of Hong Kong, which caters for both face-to-face and distance-learning students. The provision of these two modes of education calls for a comprehensive assessment of students’needs in order to develop and provide effective support services.

This study aimed to (1) examine the need for student support services and facilities among student groups, and (2) identify the major differences in this regard between face-to-face and distance-learning students. Both quantitative and qualitative methods were employed. An online survey was conducted to evaluate student preferences for various services and facilities; and valid responses were collected from 461 students, including 374 face-to-face and 87 distance-learning students. Also, eight focus groups were organized to collect student and staff opinions on student support services.

The fi ndings from the survey refl ect the dimensions of services and facilities that the different groups of students valued most. For example, career development, which was ranked as the most important dimension by both student groups, shows the huge demand for relevant support in this area. Students’expectations also call for additional resources to be put into internship programmes for face-toface students, and academic advisory services for distance-learners. The responses collected in the focus groups provided further insights into the needs of students — such as the provision of a gymnasium, residential halls, exchange programmes and social events-to enrich their learning experiences. Based on the results, the selection and provision of student support services are discussed.

Keywords: student support; face-to-face learning; distance learning

下载地址:      适应多元需求的学生支持探究:面授学生与远程学生的需求差异.pdf


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