郭玉娟
（北京师范大学 远程教育研究中心，北京 100875）
【摘 要】现代信息技术的快速发展给人类的生产和生活带来了革命性的影响，教育领域也不例外。“互联网+”时代背景下，创新性、颠覆型技术将在一定程度上引发教育变革，高等教育的服务模式将发生怎样的变化以适应高等教育新要求，是大家值得思考的问题。本研究首先从“互联网+教育”内涵与阶段特征的认识出发，结合教育传播模式，提出高等教育服务模式的分析框架，包括服务供给方、服务内容、服务方式以及服务受众。其次，以高等教育领域的创新实践案例为支撑，分析了高等教育服务模式中四个要素的变化。研究发现：高等教育服务供给方由单一转向多元；服务内容由预设性转向生成性；服务方式更加开放、混合、联通和个性化；服务受众更加多样化。最后，提出了高等教育服务模式的变化需要开放的制度支撑，以期对我国高等教育改革发展有所启示。
【关键词】互联网+；高等教育；服务模式；政策建议
The Research of Higher Education Service Model Changes in Internet Plus Era
GUO Yujuan
(Research Centre of Distance Education, Beijing Normal University , Beijing 100875, China)
Abstract: The rapid development of modern information technology has brought a revolutionary impact to the human production and life. Under the background of Internet Plus, the disruptive technology represented by the Internet has also triggered the transformation of education. How service mode of higher education should change to meet the need of higher education development? From the connotation and phase characteristic of Internet Plus education, this study combines the educational communication mode and puts forward the analysis framework of higher education service model including service providers，service content, service pattern and the customers of service. Then based on the innovative practice cases in the fi eld of higher education, this study analyses the changes of four elements in service mode of higher education. It is found that higher education service providers tends to develop from single to multiple, service content tends to develop from single to generative, the service pattern is more open, mixing, connective and individuation, the customers of service are more diverse. Finally, this paper proposes more open system supports to higher education service mode, aiming to enlighten the reform and development of higher education in China.
Keywords: Internet Plus; higher education; service mode; policy recommendations
下载地址：
互联网+时代高等教育服务模式变化研究.pdf
